At Ma Kali Sweets - Khokana’s Moya, we are dedicated to delivering fresh and delicious sweets to your doorstep. This Shipping & Delivery Policy outlines the terms and conditions for the delivery of products ordered through our website www.khokans.in.

If you have any questions, please feel free to contact us:

• Phone: +91 9093037929
• Email: khokansmoya1990@gmail.com

1. Delivery Locations

1.1 We currently deliver to select locations within India. Availability of delivery services to your location will be confirmed during the checkout process.
1.2 For specific delivery areas, please contact us at 9093037929 for assistance.

2. Delivery Timeframe

2.1 Order Processing:

• Orders are processed within 1-2 business days after confirmation.
  2.2 Estimated Delivery Times:
• Delivery times may vary depending on your location, but we aim to deliver within 3-7 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
  2.3 While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as weather, transportation issues, or regional restrictions.

3. Shipping Costs

3.1 Shipping Charges:

• Shipping charges depend on the delivery location, weight of the package, and selected shipping method. These will be displayed during the checkout process.
  3.2 Free Shipping:
• We may offer free shipping on certain orders or promotions. Details will be communicated on the Site or via email.

4. Order Tracking

4.1 Once your order is dispatched, we will provide you with a tracking number (if applicable) via email or SMS. You can use this to monitor your shipment.
4.2 If you do not receive tracking details or face issues with your delivery, please contact us at khokansmoya1990@gmail.com or +91 9093037929.

5. Delivery Conditions

5.1 Delivery Address:

• Please ensure the delivery address and contact details provided during checkout are accurate. We are not responsible for delays or failed deliveries due to incorrect information.
  5.2 Delivery Attempts:
• If the delivery is unsuccessful due to the recipient being unavailable, the courier may attempt a re-delivery or hold the package at a nearby facility. Please follow the courier’s instructions for further action.
  5.3 Special Instructions:
• If you have specific delivery instructions, please include them in the order notes during checkout.

6. Damaged or Missing Items

6.1 We take utmost care to ensure your order is delivered in perfect condition. However, if you receive:

• Damaged Products: Contact us within 24 hours of delivery with photos of the damaged item and packaging.
• Missing Items: Inform us within 24 hours of delivery, and we will resolve the issue promptly.

6.2 Refunds or replacements will be provided at our discretion after verification.

7. Cancellation of Delivery

7.1 If you wish to cancel your order, please do so before dispatch. Contact us at +91 9093037929 or khokansmoya1990@gmail.com immediately.
7.2 Once an order is dispatched, cancellation or redirection may not be possible.

8. Regional Restrictions

8.1 Due to regulatory, logistical, or other limitations, we may be unable to deliver certain products to specific regions. In such cases, we will notify you promptly and issue a refund if required.

9. Contact Us

If you have any questions or concerns about shipping and delivery, please contact us:

• Phone: +91 9093037929
• Email: khokansmoya1990@gmail.com

Thank you for choosing Ma Kali Sweets - Khokana’s Moya! We are committed to delivering sweetness and satisfaction to your doorstep.