Ma Kali Sweets - Khokana’s Moya ("we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website (www.khokans.in) and services.

If you have any questions or concerns about this policy, please contact us at:

• Phone: +91 9093037929
• Email: khokansmoya1990@gmail.com

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

When you interact with our Site or services, we may collect personal details such as:

• Name
• Contact information (email address, phone number, delivery address)
• Payment information (processed securely through third-party providers)

1.2 Non-Personal Information

We may also collect non-personal data, such as:

• IP address
• Browser type and version
• Pages visited on the Site
• Device information

2. How We Use Your Information

We use the collected information for purposes such as:

1. Order Fulfillment: To process and deliver your orders.
2. Customer Support: To respond to your inquiries or complaints.
3. Personalization: To enhance your experience by tailoring content and recommendations.
4. Marketing: To inform you about offers, promotions, or updates (with your consent).
5. Security: To protect against fraudulent activity and improve the security of our Site.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your data with trusted third parties for the following purposes:

1. Service Providers: Payment gateways, delivery partners, and email marketing tools that help us operate efficiently.
2. Legal Compliance: To comply with legal obligations or respond to lawful requests.

4. Cookies and Tracking Technologies

Our Site uses cookies to enhance user experience and collect analytics data. You can manage cookie preferences through your browser settings.

Types of cookies we use:

• Essential Cookies: Necessary for basic Site functionality.
• Performance Cookies: To track Site usage and improve performance.
• Marketing Cookies: To display relevant advertisements and promotions.

5. Data Security

We implement robust security measures to protect your personal information. This includes:

• Secure Socket Layer (SSL) encryption for transactions.
• Regular monitoring of our systems for vulnerabilities.

While we strive to protect your data, no system is completely foolproof. By using our Site, you acknowledge that data transmission over the internet may carry some risks.

6. Your Rights

You have the right to:

1. Access and Update Your Information: Request access to or correction of the personal data we hold about you.
2. Withdraw Consent: Opt out of receiving marketing communications.
3. Data Deletion: Request the deletion of your data, subject to legal or contractual obligations.

To exercise these rights, please contact us at khokansmoya1990@gmail.com or +91 9093037929.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before sharing your data.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of the Site indicates your acceptance of these changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

• Phone: +91 9093037929
• Email: khokansmoya1990@gmail.com

Thank you for trusting Ma Kali Sweets - Khokana’s Moya with your personal information. We are committed to protecting your privacy!